ADVERTISEMENT
  • About Us
  • Contact
  • Advertise
  • Privacy Policy
  • Terms and Conditions
Saturday, May 21, 2022
No Result
View All Result
NEWSLETTER
Cayman Marl Road
  • Home
  • CMR Daily Buzz
  • Cayman’s Youth
  • Parliament
  • Live Show
  • COVID-19
  • Election 2021
  • Legal Notices
  • Entertainment
    • All
    • Events
    • Music
    Cayman Auto Show to donate 100 percent of fees to local charities

    Cayman Auto Show to donate 100 percent of fees to local charities

    Toddlers & Tiaras alum Kailia Posey dies

    Toddlers & Tiaras alum Kailia Posey dies

    Five Caymanian dancers headed to Harlem

    Five Caymanian dancers headed to Harlem

    Will Smith banned from Oscars for 10 years

    Will Smith banned from Oscars for 10 years

    Natalie Urquhart appointed interim CEO of CNCF

    Natalie Urquhart appointed interim CEO of CNCF

    Fans upset Spice did not win Grammys

    Fans upset Spice did not win Grammys

    Henry and Marcia Muttoo retire from CNCF

    Henry and Marcia Muttoo retire from CNCF

    Will Smith slaps Chris Rock over Jada joke

    Will Smith resigns from Academy over Chris Rock slap

    Will Smith slaps Chris Rock over Jada joke

    Will Smith slaps Chris Rock over Jada joke

  • Lifestyle
    • All
    • Food
    • Health
    • Medical Experts
    Caymanians urged to be aware of monkeypox

    Caymanians urged to be aware of monkeypox

    Cases of monkeypox being investigated in Europe, US and Canada

    Cases of monkeypox being investigated in Europe, US and Canada

    Health City promises expanded educational opportunities

    Health City promises expanded educational opportunities

    Signs of autism in toddlers

    Signs of autism in toddlers

    Hepatitis causing serious liver damage in children

    Hepatitis causing serious liver damage in children

    Queen Elizabeth celebrates 96th birthday

    Queen Elizabeth celebrates 96th birthday

    Minister clarifies ‘maskgate’ incident

    Minister clarifies ‘maskgate’ incident

    Gay men traveling to Florida urged to get meningococcal vaccine

    Gay men traveling to Florida urged to get meningococcal vaccine

    HSA opens new clinics at Smith Road Medical Centre

    HSA opens new clinics at Smith Road Medical Centre

    Pfizer recalls three blood  pressure medications

    Pfizer recalls three blood pressure medications

    Trending Tags

  • Home
  • CMR Daily Buzz
  • Cayman’s Youth
  • Parliament
  • Live Show
  • COVID-19
  • Election 2021
  • Legal Notices
  • Entertainment
    • All
    • Events
    • Music
    Cayman Auto Show to donate 100 percent of fees to local charities

    Cayman Auto Show to donate 100 percent of fees to local charities

    Toddlers & Tiaras alum Kailia Posey dies

    Toddlers & Tiaras alum Kailia Posey dies

    Five Caymanian dancers headed to Harlem

    Five Caymanian dancers headed to Harlem

    Will Smith banned from Oscars for 10 years

    Will Smith banned from Oscars for 10 years

    Natalie Urquhart appointed interim CEO of CNCF

    Natalie Urquhart appointed interim CEO of CNCF

    Fans upset Spice did not win Grammys

    Fans upset Spice did not win Grammys

    Henry and Marcia Muttoo retire from CNCF

    Henry and Marcia Muttoo retire from CNCF

    Will Smith slaps Chris Rock over Jada joke

    Will Smith resigns from Academy over Chris Rock slap

    Will Smith slaps Chris Rock over Jada joke

    Will Smith slaps Chris Rock over Jada joke

  • Lifestyle
    • All
    • Food
    • Health
    • Medical Experts
    Caymanians urged to be aware of monkeypox

    Caymanians urged to be aware of monkeypox

    Cases of monkeypox being investigated in Europe, US and Canada

    Cases of monkeypox being investigated in Europe, US and Canada

    Health City promises expanded educational opportunities

    Health City promises expanded educational opportunities

    Signs of autism in toddlers

    Signs of autism in toddlers

    Hepatitis causing serious liver damage in children

    Hepatitis causing serious liver damage in children

    Queen Elizabeth celebrates 96th birthday

    Queen Elizabeth celebrates 96th birthday

    Minister clarifies ‘maskgate’ incident

    Minister clarifies ‘maskgate’ incident

    Gay men traveling to Florida urged to get meningococcal vaccine

    Gay men traveling to Florida urged to get meningococcal vaccine

    HSA opens new clinics at Smith Road Medical Centre

    HSA opens new clinics at Smith Road Medical Centre

    Pfizer recalls three blood  pressure medications

    Pfizer recalls three blood pressure medications

    Trending Tags

No Result
View All Result
Cayman Marl Road
No Result
View All Result

CMR assists with Le Soleil d’Or refunds

by CMR
October 26, 2017 - Updated on January 14, 2020
in Social Media Happenings
0
1
SHARES
Share on FacebookShare on TwitterShare on Whatsapp

Following an exclusive Cayman Marl Road story that Le Soleil d’Or luxury resort was closed down indefinitely, we received numerous social complaints that they were refusing/slow to issue refunds for pre-paid booking for 2018.

Several persons reached out to CMR via our Facebook page and informed us that they had made future reservations to stay at the luxury resort on Cayman Brac. Whilst disappointed that they would not be able to do so they expected a full refund of their booking. However, Le Soleil d’Or was refusing to do so and/or extremely slow to respond.

One page visitor noted that:

Yeah we were pretty bummed they just canceled our honeymoon on us. Reservations on the islands appear hard to come by as many of them are already booked out past February/March. No refund of our money yet either…..or answer to any emails sent to them.

She further explained that she had booked the trip for the couple's honeymoon some time ago and had paid the reservation in full along with the airfare from Seattle. The trip was almost $5,000 not including inter-island travel expenses. They received a cancellation email stating

We sincerely regret to inform you, due to a number of unexpected Technical issues at the end of the le Soleil d'Or annual Maintenance/Refurbishment period, that we are left with no choice but to cancel your reservation at Le Soleil d'Or from February 7, 2018 to February 14, 2018.

Despite promising a refund none was forthcoming. Cayman Marl Road contacted the resort several times during the course of this week asking what the policy was and why customers were having such a hard time. The resort contacted this customer back offering some alternative beach house as an option but with several limitations including no access to the restaurants and bar.

However, since there was initially no mention of that option in the first cancellation email the guests had already started making arrangements to cancel their entire trip. Apparently, there are no other available accommodations on the Brac during that time.

The tourist expressed frustration at the entire incident:

The whole thing is weird and incredibly frustrating. We saved up for a long time to splurge on this hotel for our honeymoon and now they are holding our money hostage which renders us unable to try and secure other arrangements for this important trip.

Another social media poster reached out to us to say they had likewise received no refund.

We have not gotten a refund either for our trip that was going to be in April. (and no returned messages either). We ended up filing a complaint with our credit card company.

CMR reached out to The Minister of Tourism, The Honourable Moses Kirkconnell, and the Director of Tourism, Rosa Harris, but received no response from either party. We also reached out to the opposition shadow minister, Mr. Arden McLean, who agreed this was not a good look for the islands and that he would reach out to the ministry directly.

We also made several calls to the management at the resort. Despite no call back from them either they did find our Facebook page and posted that refunds had now been issued. We are uncertain if everyone is receiving a refund but at least the two persons who publicly complained are now being sorted out.

Join the CMR Community!

Join Cayman Marl Road on YouTube, Facebook or Instagram! for the latest discussions on all topical issues.

We welcome all viewpoints but ask for responsible commentary on our stories.

Have a tip for us? Email today!

 

Related posts:

Police ask public to stop sharing explicit video concluding man poses no threat
VIDEO: Arrested protestor claims photo of her "sanctified private parts" was doctored
Rub-A-Dub organizers lie about cancellation of Cooler Festival event
Women fight videos go viral
Share your vote!


No, thanks.
How do you feel after reading this?
  • Fascinated
  • Happy
  • Sad
  • Angry
  • Bored
  • Afraid
CMR

CMR

Related Posts

Police ask public to stop sharing explicit video concluding man poses no threat

Police ask public to stop sharing explicit video concluding man poses no threat

by CMR
March 16, 2022 - Updated on March 21, 2022
0

"The RCIPS can confirm that they have found no evidence or information to substantiate the claims made by the individual,...

VIDEO: Arrested protestor claims photo of her “sanctified private parts” was doctored

VIDEO: Arrested protestor claims photo of her “sanctified private parts” was doctored

by CMR
January 9, 2022 - Updated on January 10, 2022
0

"There's nothing indecent about my pum pum ... my pum pum is sanctified and holy. None of unnna have any...

Rub-A-Dub organizers lie about cancellation of Cooler Festival event

Rub-A-Dub organizers lie about cancellation of Cooler Festival event

by CMR
December 20, 2021
0

(CMR) Trident Events Group, the organizers of the Rub-a-Dub 90s Cooler Festival that was canceled over the weekend issued a press...

Women fight videos go viral

Women fight videos go viral

by CMR
November 29, 2021
0

(CMR) Several fight videos have been making the social media rounds from over the weekend showing women engaging in physical...

Ex-pat Association threatens CMR claiming concerns over being outed

Ex-pat Association threatens CMR claiming concerns over being outed

by CMR
October 14, 2021
0

(CMR) The Expat Association of the Cayman Islands (EPACI) has sent email correspondence which they claim was being sent in...

Couple ecstatic after snorkeler finds wedding band

Couple ecstatic after snorkeler finds wedding band

by Renae Stampp
September 20, 2021
0

(CMR) A couple who lost a wedding band while diving three weeks ago was ecstatic to be reunited with the...

Next Post
HSA responds to PAC criticism

HSA responds to PAC criticism

Recent News

Saharan Dust now affecting the Caribbean

Saharan Dust now affecting the Caribbean

May 21, 2022
CMR Daily Buzz | May 20, 2022

CMR Daily Buzz | May 20, 2022

May 20, 2022
Bankers Association appoints first female president

Bankers Association appoints first female president

May 20, 2022
Caymanians urged to be aware of monkeypox

Caymanians urged to be aware of monkeypox

May 20, 2022
Fiber damage causes C3 outage for some customers

OfReg has public consultation for ICT Outage Reporting Rules 

May 20, 2022
BREAKING: Bryan ousted from Opposition

Tourism Ministry forges major agreement with Florida cruise association

May 20, 2022
  • About Us
  • Contact
  • Advertise
  • Privacy Policy
  • Terms and Conditions

Copyright © 2022 CMR Cayman's Premier News Source - All Rights Reserved

No Result
View All Result
  • Home
  • CMR Daily Buzz
  • Events
  • Election 2021
  • Cayman’s Youth
  • Legal Notices
  • Live Show
  • The Cold Hard Truth
  • Ask The Marl Road
    • Consumer Protection
    • COVID-19
    • What would you do?
  • Breaking News
  • Government
    • Road Closures
  • Rumor Has It
  • Investigative Reports
  • Business
    • Finance
  • Cayman Crime Watch
  • Celebration of Life
  • Community Notices/Events
    • Accidents
    • Police
    • Weather
  • Court Cases
    • Civil
    • Criminal
  • Entertainment
    • Events
    • Music
  • Family
    • Education
    • Fury Friends
  • Lifestyle
    • Food
    • Health
    • Medical Experts
  • News Roundup
  • Opinions
    • Polls
    • Cartoons
  • Politics
    • Parliament
  • Regional News
  • Social Media Happenings
    • Jackass of the Day!
    • Lost & Found
  • World News
  • Cayman Small Business
  • Cayman Wellness
  • Tech News
  • Sports
  • Science
  • Weird & Unusual News
  • Advertorials

Copyright © 2022 CMR Cayman's Premier News Source - All Rights Reserved