• About Us
  • Contact
  • Advertise
  • Privacy Policy
  • Terms and Conditions
Sunday, January 29, 2023
No Result
View All Result
NEWSLETTER
Cayman Marl Road
  • Home
  • CMR Daily Buzz
  • Cayman’s Youth
  • Parliament
  • Live Show
  • COVID-19
  • Election 2021
  • Legal Notices
  • Entertainment
    • All
    • Events
    • Music
    Dancehall artist Spice suffered complications during surgery?

    Spice to perform in Cayman after postponing show last year

    Julie Mango named Best Jamaican Social Media Personality

    Julie Mango named Best Jamaican Social Media Personality

    Chloe Powery-Doxey off to Miss Universe pageant

    Chloe Powery-Doxey off to Miss Universe pageant

    Miss Universe to be aired by streaming service Roku

    Miss Universe to be aired by streaming service Roku

    Bob Marley’s grandson dies

    Bob Marley’s grandson dies

    ‘Ellen DeGeneres Show’ DJ Stephen ‘tWitch’ Boss dead by suicide

    ‘Ellen DeGeneres Show’ DJ Stephen ‘tWitch’ Boss dead by suicide

    Celine Dion diagnosed with incurable disease

    Celine Dion diagnosed with incurable disease

    Bob Marley immersive experience in the US next year

    Bob Marley immersive experience in the US next year

    COVID-19 Good Samaritan concert set for Sept. 26

    New permit restrictions for visiting performers

  • Lifestyle
    • All
    • Food
    • Health
    • Medical Experts
    HSA opens adolescent behavioral health center

    HSA opens adolescent behavioral health center

    Health Insurance Commission monitoring Cayman First

    Health Insurance Commission monitoring Cayman First

    False: No flight restrictions to Cayman due to COVID

    False: No flight restrictions to Cayman due to COVID

    Long Term Residential Mental Health project not completed

    Long Term Residential Mental Health project not completed

    Dr. Marc Lockhart leaves Mental Health Commission

    Dr. Marc Lockhart leaves Mental Health Commission

    Heart Fund encourages everyone to get CPR training

    Heart Fund encourages everyone to get CPR training

    Health Ministry names incoming Chief Medical Officer

    COVID-19 “XBB Variant” info not issued by Ministry of Health

    Clear masks available for HSA hearing impaired patients

    Clear masks available for HSA hearing impaired patients

    New treatment for acid reflux in the Caribbean

    New treatment for acid reflux in the Caribbean

    Health Ministry names incoming Chief Medical Officer

    One COVID-19 related death reported

    Trending Tags

  • Home
  • CMR Daily Buzz
  • Cayman’s Youth
  • Parliament
  • Live Show
  • COVID-19
  • Election 2021
  • Legal Notices
  • Entertainment
    • All
    • Events
    • Music
    Dancehall artist Spice suffered complications during surgery?

    Spice to perform in Cayman after postponing show last year

    Julie Mango named Best Jamaican Social Media Personality

    Julie Mango named Best Jamaican Social Media Personality

    Chloe Powery-Doxey off to Miss Universe pageant

    Chloe Powery-Doxey off to Miss Universe pageant

    Miss Universe to be aired by streaming service Roku

    Miss Universe to be aired by streaming service Roku

    Bob Marley’s grandson dies

    Bob Marley’s grandson dies

    ‘Ellen DeGeneres Show’ DJ Stephen ‘tWitch’ Boss dead by suicide

    ‘Ellen DeGeneres Show’ DJ Stephen ‘tWitch’ Boss dead by suicide

    Celine Dion diagnosed with incurable disease

    Celine Dion diagnosed with incurable disease

    Bob Marley immersive experience in the US next year

    Bob Marley immersive experience in the US next year

    COVID-19 Good Samaritan concert set for Sept. 26

    New permit restrictions for visiting performers

  • Lifestyle
    • All
    • Food
    • Health
    • Medical Experts
    HSA opens adolescent behavioral health center

    HSA opens adolescent behavioral health center

    Health Insurance Commission monitoring Cayman First

    Health Insurance Commission monitoring Cayman First

    False: No flight restrictions to Cayman due to COVID

    False: No flight restrictions to Cayman due to COVID

    Long Term Residential Mental Health project not completed

    Long Term Residential Mental Health project not completed

    Dr. Marc Lockhart leaves Mental Health Commission

    Dr. Marc Lockhart leaves Mental Health Commission

    Heart Fund encourages everyone to get CPR training

    Heart Fund encourages everyone to get CPR training

    Health Ministry names incoming Chief Medical Officer

    COVID-19 “XBB Variant” info not issued by Ministry of Health

    Clear masks available for HSA hearing impaired patients

    Clear masks available for HSA hearing impaired patients

    New treatment for acid reflux in the Caribbean

    New treatment for acid reflux in the Caribbean

    Health Ministry names incoming Chief Medical Officer

    One COVID-19 related death reported

    Trending Tags

No Result
View All Result
Cayman Marl Road
No Result
View All Result

CMR assists with Le Soleil d’Or refunds

by CMR
October 26, 2017 - Updated on January 14, 2020
in Social Media Happenings
0
1
SHARES
Share on FacebookShare on TwitterShare on Whatsapp

Following an exclusive Cayman Marl Road story that Le Soleil d’Or luxury resort was closed down indefinitely, we received numerous social complaints that they were refusing/slow to issue refunds for pre-paid booking for 2018.

Several persons reached out to CMR via our Facebook page and informed us that they had made future reservations to stay at the luxury resort on Cayman Brac. Whilst disappointed that they would not be able to do so they expected a full refund of their booking. However, Le Soleil d’Or was refusing to do so and/or extremely slow to respond.

One page visitor noted that:

Yeah we were pretty bummed they just canceled our honeymoon on us. Reservations on the islands appear hard to come by as many of them are already booked out past February/March. No refund of our money yet either…..or answer to any emails sent to them.

She further explained that she had booked the trip for the couple's honeymoon some time ago and had paid the reservation in full along with the airfare from Seattle. The trip was almost $5,000 not including inter-island travel expenses. They received a cancellation email stating

We sincerely regret to inform you, due to a number of unexpected Technical issues at the end of the le Soleil d'Or annual Maintenance/Refurbishment period, that we are left with no choice but to cancel your reservation at Le Soleil d'Or from February 7, 2018 to February 14, 2018.

Despite promising a refund none was forthcoming. Cayman Marl Road contacted the resort several times during the course of this week asking what the policy was and why customers were having such a hard time. The resort contacted this customer back offering some alternative beach house as an option but with several limitations including no access to the restaurants and bar.

However, since there was initially no mention of that option in the first cancellation email the guests had already started making arrangements to cancel their entire trip. Apparently, there are no other available accommodations on the Brac during that time.

The tourist expressed frustration at the entire incident:

The whole thing is weird and incredibly frustrating. We saved up for a long time to splurge on this hotel for our honeymoon and now they are holding our money hostage which renders us unable to try and secure other arrangements for this important trip.

Another social media poster reached out to us to say they had likewise received no refund.

We have not gotten a refund either for our trip that was going to be in April. (and no returned messages either). We ended up filing a complaint with our credit card company.

CMR reached out to The Minister of Tourism, The Honourable Moses Kirkconnell, and the Director of Tourism, Rosa Harris, but received no response from either party. We also reached out to the opposition shadow minister, Mr. Arden McLean, who agreed this was not a good look for the islands and that he would reach out to the ministry directly.

We also made several calls to the management at the resort. Despite no call back from them either they did find our Facebook page and posted that refunds had now been issued. We are uncertain if everyone is receiving a refund but at least the two persons who publicly complained are now being sorted out.

Join the CMR Community!

Join Cayman Marl Road on YouTube, Facebook or Instagram! for the latest discussions on all topical issues.

We welcome all viewpoints but ask for responsible commentary on our stories.

Have a tip for us? Email today!

 

Related posts:

Video of racist woman traveling from Cayman goes viral
Andrew Tate arrested for rape after post with pizza box
Miss Bolivia stripped of crown after insulting beauty queens
1st Runner-Up to represent Cayman at Miss Universe Pageant
Share your vote!


No, thanks.
How do you feel after reading this?
  • Fascinated
  • Happy
  • Sad
  • Angry
  • Bored
  • Afraid
CMR

CMR

Related Posts

Video of racist woman traveling from Cayman goes viral

Video of racist woman traveling from Cayman goes viral

by Renae Stampp
January 24, 2023
0

(CMR) A woman leaving the Cayman Islands on January 15 via WestJet has gone viral after she was recorded making...

Andrew Tate arrested for rape after post with pizza box

Andrew Tate arrested for rape after post with pizza box

by Renae Stampp
December 30, 2022
0

(CMR) Romanian authorities detained divisive internet personality and former professional kickboxer Andrew Tate on suspicion of human trafficking, rape, and...

Miss Bolivia stripped of crown after insulting beauty queens

Miss Bolivia stripped of crown after insulting beauty queens

by Renae Stampp
December 6, 2022
0

(CMR) Miss Bolivia Maria Fernanda Pavisic, who was to represent her country at the Miss Universe 2023 beauty pageant, was...

1st Runner-Up to represent Cayman at Miss Universe Pageant

1st Runner-Up to represent Cayman at Miss Universe Pageant

by Renae Stampp
November 8, 2022
0

(CMR) The Miss Cayman Islands Universe Committee made an about-face Tuesday evening after CMR queried why Tiffany Conolly was in...

Miss Argentina and Miss Puerto Rico secretly got married

Miss Argentina and Miss Puerto Rico secretly got married

by Renae Stampp
November 2, 2022
0

(CMR) A former Miss Argentina and a former Miss Puerto Rico announced that they secretly got married on 28 October....

Cuban migrants protesting detention

Cuban migrants protesting detention

by CMR
June 6, 2022
0

(CMR) Cuban migrants at the Fairbanks Detention Centre were protesting since Saturday night and into Sunday afternoon. Sources reveal that all...

Next Post
HSA responds to PAC criticism

HSA responds to PAC criticism

Recent News

RUMOR: Airport to close?

Passenger from Canada arrives in Cayman with three guns

January 28, 2023 - Updated on January 29, 2023
Data Protection law now in place

International Data Protection Day: Is Cayman doing enough?

January 28, 2023
Over 3,000 displaced tourism workers emails leaked

COVID-19 vaccine challenge breached Data Protection Act

January 27, 2023
HSA opens adolescent behavioral health center

HSA opens adolescent behavioral health center

January 27, 2023
TCHT: Politicians have NO behavior!

TCHT: Politicians have NO behavior!

January 27, 2023
UWC Cayman Islands opens 2023 applications

UWC Cayman Islands opens 2023 applications

January 27, 2023
  • About Us
  • Contact
  • Advertise
  • Privacy Policy
  • Terms and Conditions

Copyright © 2023 CMR Cayman's Premier News Source - All Rights Reserved

No Result
View All Result
  • Home
  • CMR Daily Buzz
  • Events
  • Election 2021
  • Cayman’s Youth
  • Legal Notices
  • Live Show
  • The Cold Hard Truth
  • Ask The Marl Road
    • Consumer Protection
    • COVID-19
    • What would you do?
  • Breaking News
  • Government
    • Road Closures
  • Rumor Has It
  • Investigative Reports
  • Business
    • Finance
  • Cayman Crime Watch
  • Celebration of Life
  • Community Notices/Events
    • Accidents
    • Police
    • Weather
  • Court Cases
    • Civil
    • Criminal
  • Entertainment
    • Events
    • Music
  • Family
    • Education
    • Fury Friends
  • Lifestyle
    • Food
    • Health
    • Medical Experts
  • News Roundup
  • Opinions
    • Polls
    • Cartoons
  • Politics
    • Parliament
  • Regional News
  • Social Media Happenings
    • Jackass of the Day!
    • Lost & Found
  • World News
  • Cayman Small Business
  • Cayman Wellness
  • Tech News
  • Sports
  • Science
  • Weird & Unusual News
  • Advertorials

Copyright © 2023 CMR Cayman's Premier News Source - All Rights Reserved