(CMR) Following the Cayman Islands Government’s (CIG) decision to temporarily close passenger air traffic in and out of Grand Cayman, and to limit domestic flights between Grand Cayman and the Sister Islands to help safeguard the Cayman Islands from the Coronavirus (COVID-19), Cayman Airways is in the process of making the necessary adjustments to its operations, and to assist customers with finalizing their travel needs.
For a period of three weeks, commencing at 11:59 pm on Sunday, March 22, 2020, all commercial passenger flights will cease inbound and outbound at Owen Roberts International Airport (ORIA) and at the Charles Kirkconnell International Airport (CKIA). Prior to the halting of passenger flights, visitors to the Cayman Islands will not be allowed to enter the country as of 11:59 pm on Thursday, March 19, 2020, except for visitors from the UK.
Cayman Airways is currently in the process of contacting those customers with existing reservations for travel during this time, but customers may also call Cayman Airways Reservations, or contact their travel professional, to make the necessary changes to their travel itinerary.
Additionally, as announced by CIG, as of 11:59 pm on Sunday, March 22, 2020, transportation between Grand Cayman and the Sister Islands will be restricted to Sister Island residents and essential persons only. Passengers not meeting this criterion should contact Cayman Airways right away to make the required adjustments to their travel itineraries. Cayman Airways will operate a revised domestic schedule during this time, to appropriately match the number of seats to the actual demand.
ADJUSTED BOOKING PROCESS AND LIMITED CASH TRANSACTIONS
As of Tuesday, March 17, 2020, all changes to existing reservations must be done through the Cayman Airways Reservations Call Center or via travel professionals only. The Cayman Airways ticket offices will open only for cash collections between 10 am and 1 pm, Monday – Friday.
CHANGE FEE WAIVERS
Cayman Airways is continuing to offer change-fee waivers for customers with existing tickets purchased prior to March 3, 2020. The airline will also be waiving fare differences providing the passenger remains in the same cabin as originally booked. Any passenger wishing to make changes to an existing ticket for either international or domestic travel may do so without being subject to the change fee, providing:
- Travel is on Cayman Airways (waiver applies only to Cayman Airways flights)
- The ticket was purchased prior to March 3, 2020
- Travel is scheduled between March 2, 2020 – June 30, 2020
Travel can be rebooked within the validity of the original ticket. However, changes must be made on or before December 31, 2020. Fare difference will not apply providing there is no change in cabin. Any student returning to the Cayman Islands due to the closure of the educational institution they are attending abroad, regardless of the date of travel, will be eligible for a waiver.
TOLL-FREE RESERVATIONS NUMBERS
For more information and to request itinerary changes or book new tickets, customers can call Cayman Airways Reservations on: 345-949-2311; 1-800-422-9626 (toll-free in the USA); 866-759-1372 (toll-free in Jamaica); or 800-2791-9422 (toll-free in Honduras).
CAYMAN AIRWAYS CARGO
Cayman Airways Cargo will continue to operate Cargo flights into Grand Cayman and to and from the Sister Islands. Depending on demand for its air cargo service, Cayman Airways is expecting to add capacity to both Grand Cayman and the Sister Islands as may be necessary.
RESUMING NORMAL OPERATIONS
At this time, commercial passenger flights are expected to resume at 11:59 pm on April 12, 2020, per the GIG announcement. During this time, customers will still be able to book tickets for travel on scheduled Cayman Airways flights to and from the Cayman Islands after April 12, 2020, unless the CIG order changes.