(CMR) A Royal Palms waitress has resigned after admitting to cursing out a patron – a situation the patron shared on social media that subsequently went viral today.
According to the management via our social media page, she admitted to using profanity at the customer but denied her motives were fueled by racism or prejudice towards locals in any way.
They have also acknowledged that they are taking the matter extremely seriously and are looking for eyewitnesses so they can obtain statements as well as the complainant herself. Thus far, they have been unsuccessful in reaching the complainant.
They stated that;
“we support her in her efforts to deny the allegations of racism and acknowledge the challenges she will face in doing so. We do not believe this incident was racially motivated”
Despite that sentiment, a number of our social media viewers are convinced that staff at Royal Palms treat local patrons differently and have shared numerous experiences of their own – some of a similar vein. Some have expressed that Royal Palms need to consider some additional staff training on customer service.
One local lawyer commented:
“My kids all experienced the same thing at Royal Palms! That’s why they don’t go back there! Come to think of it Is there anywhere left on Seven Mile Beach that welcomes Caymanians? These are prejudiced disgraceful people.”
Another poster shared:
“Horrible place, a young Caymanian bar helper was once assaulted by one of the Managers. the made up a story on the youngman and called the police, foreign police woman took their side and told the youngman to shut his mouth up when he tried to defend himself.”
The property was recently acquired by Dart Real Estate in September of last year.
The matter went viral and was shared numerous times after the customer posted her version of what transpired on both her Facebook and Instagram social media pages. CMR understands there was also a video that is in circulation but we have not yet obtained it. Our sources also indicate that the waitress had lodged a complaint with the RCIPS against the customer.
NOTE: CMR has a policy that once a matter is in the public domain we will print and share screenshots. Once received via WhatsApp or Facebook you can safely assume that it's in the public domain and will share it. We do not believe in censorship nor do we take stories down because they make persons uncomfortable. There are some sensitive things such as pictures or videos of children, accident victims, etc. that will not post under any circumstances.
A police investigation has been launched into a fight at Royal Palms over the weekend.
According to the RCIPS around 6:20 p.m. on Sunday (10 June) staff at Royal Palms reported that a female staff member had been assaulted by a female customer during a dispute about the amount on a bill.
Police said the staff member received minor injuries. No arrest has been made. The incident remains under police investigation