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“I also want to give credit to Danny Tatum and his team at Flow for going above and beyond to get some services restored on an interim basis.”
Chris Saunders, MP Bodden Town West
(CMR) OfReg has gotten involved in the dispute with CUC/Datalink and FLOW which resulted in cut fiber cables over the weekend impacting some 40 customers.
After becoming aware of several consumers being without service, OfReg contacted CUC/Datalink and Flow who confirmed that removal of communications cables by Datalink had impacted several Flow consumers.
Flow and CUC/Datalink were summoned to a meeting by OfReg on Monday morning (February 15) to resolve the issue of the restoration of service to approximately 40 Flow customers arising from actions taken by CUC/Datalink to address safety issues on February 13 and 14.
The meeting resulted in the parties agreeing to immediately begin taking the necessary steps to address the outstanding safety issues and to take proper and timely actions to restore cables and connections to allow services to affected customers, to be restored.
“The Office has an obligation to protect the interest of consumers and is gravely concerned by the negative impact on consumers who experienced the loss of services, due to no fault of their own.” CEO Malike Cummings
The Office reminds licencees in all sectors of their obligations to consumers, to other licensees and the Cayman Islands as a whole, and expects every effort and option is exhausted to resolve problems expeditiously in accordance with the laws and established standards.
MP Chris Saunders shared that he was pleased with the quick intervention by the team at OfReg and thanked CEO Malike Cummings and was concerned that this happened at all:
“Naturally, like you, I am very concerned that this happened in the first place and I hope that this issue will be fixed soon. While it may be 40 customers impacted … there are several persons in each home.”