(CMR) A patron of Subway restaurant at Centennial Towers, West Bay has allegedly found a nut and bolt in her salad earlier this month.
The woman who wishes to remain anonymous shared her story with her friends who also contacted CMR. The story goes, she went to Subway around 4: 30 p.m. the day in question and purchased a salad to take home with her. She had earlier purchased shrimp from a local grocery store to add to the top of the salad. Several hours later she sat down to enjoy her dinner and placed the shrimp on top of the Subway salad. Shortly thereafter, she felt “something cold and hard in her mouth.” She gagged and spit out the foreign object only to discover it was a nut and bolt.
Her account of the story indicates that she promptly went back to the store and several female staff members attempted to assist her with one replying:
“that must have come off the lettuce cutter!”
This was allegedly said in front of at least two other customers at the time.
Staff members then took a picture of the salad and indicated that the manager and owner would be in contact with her. Unfortunately, the response from management has been less than desirable according to sources. The manager on-site claims that there was no machine that was missing any parts and the owner of the company suggested that perhaps the items were in the shrimp purchased from the grocery store. However, the unsatisfied customer states that's not possible as the foreign object was at the bottom of the salad. Her 5 shrimp were in a clear container when purchased and were placed on the top and anything unusual would have been immediately visible.
She was promised a CCTV review but was not pleased with the length of time it took and the lack of proactive response from management.
She feels that management has taken no responsibility for the mishap as initially no apology or refund was offered and she found the owner's attitude to be condescending.
Cayman Marl Road reached out to the owner, Mr. Troy Burke, and he stated that:
“I received a phone call from this customer about a foreign object in her salad. I asked her to tell me what she bought and if it was a chopped salad and she told me it was a veggie salad and it was not chopped. I immediately went to the store myself, prior to receiving any photo, to investigate all of the equipment in our store to identify whether any parts were missing. A full investigation was carried out and there was no part missing from any piece of equipment at the location.”
He further doubts her story because the shrimp was added at a later time and the customer didn't eat her salad until several hours later. We are told that eventually some food vouchers were offered.
Whilst the owners felt that she was more interested in some monetary compensation she has explained that based on a recent experience she has learned that local businesses will not take accountability for their mishaps. In fact, she was accosted by one manager who said:
“What are you talking about here, are you trying to sue, is this about money?”
She was highly disappointed in the response to the experience and shared that a simple apology and acceptance would have gone a long way. In the end, she simply warned customers to be cautious.