(CMR) The owners of Mango Tree have now issued a public apology after two days of viral videos over a piece of deep-fried paper towel found inside a customer's lunch.
The matter has now been termed “napkin chicken” and garnished a lot of social media commentary. Mango Tree owner Lorenzo Lowe said an internal investigation was underway and staff would all be retrained, as he admitted the hygiene gaff and the desire to put things right with the restaurant’s long-standing customers. The Department of Environmental Health said that it is also investigating the report.
The restaurant, which has been open for eleven years, said it recognized the unfortunate incident, offering a sincere apology.
“It is our highest priority going forward to review our meal prep standards and processes, which includes retraining our staff in the execution of their duties, thus eliminating any re-occurrence of such a sensitive and unfortunate incident,”
they said in the public apology.
“Our goal has always been to improve our health and safety standards and to continue to serve you our valuable customers and the public with great service and equally ensuring that health and safety practices are aligned with ‘Best Practices’.”
The management said this was not a typical outcome of its service or brand, as it assured customers that the necessary precautions will be taken to ensure it does not happen again. “We are also making the necessary changes through the introduction of new restaurant protocols and procedures,” the manager said, adding that Mango Tree was working to rebuild customer trust.
Other patrons have since come forward and shared less than pleasant experiences about the establishment of social media. One person noted:
“Years ago I found a cockroach in my rice n beans at Mango Tree. That was my first and last time going there.”
“My supervisor recently went there to collect our office lunches and a rat ran out of the kitchen into the dining area and just sat there and looked at him.”
While another posted on our Facebook page:
“I’ll be honest the other day there was a man with an apron standing by the kitchen door on his cell phone digging his nose and wiping it on his apron I was appalled to say the lease. They don’t have the best customer service either.”
Another person remarked:
I once saw a live chicken fly cross the kitchen when I pushed the door trying to find someone to take an order. That freaked me out and I never ate there since.
It appears that issues have existed for years.