(CMR) Caribbean Utilities Company (CUC) has implemented a mask mandate and will be limiting the number of people allowed into its office at once.
CUC announced these changes following the confirmation of community transmission of COVID-19 in the Cayman Islands on Thursday. CUC stated in a release that it has been taking proactive preparedness measures to protect employees and its operations against COVID-19.
“As recommended by the Centers for Disease Control and Prevention (CDC), we are also encouraging you, our valued customer, to please implement social distancing. As a reminder, please wash your hands frequently and keep your surroundings sanitized.,” the release stated
“We will be requiring masks for those individuals who visit our premises and limiting access to a maximum of four customers at a time until further notice,” it continued.
CUC said the company recognizes that it provides a critical service to the island and reminds customers that all electricity service requirements with CUC can be requested virtually. The CUC contact center can be reached via email at [email protected] or at 949-5200. Applications for electricity service can be completed electronically on the company's website.
The company also reminds customers that it offers E-Billing and portal access for bills as well as many remote/digital payment options.
-MY CUC login, which allows bill access and payment, can be accessed via https://billpay.cuc-cayman.com/login/ .
-A guide to paying online can be found here.
-QuickPay, which requires no login details, can be accessed here.
-Discover your account balance or pay by telephone using our automated system by calling 949-5200 and selecting 2.
-You may also pay online utilizing your bank’s payment system or sign up for Direct Debit from your bank account. Please email [email protected] to learn more about direct debit. Cheque payments are accepted via CUC's dropbox.
If you choose to pay at a remote payment agent location, it is recommended to keep at least one meter between yourself and the next individual in line.
“Let us work to keep our family and ourselves safe during this time of challenge and uncertainty. Together we can lessen the impact this virus can have on us and on our community,” the release ended.