(CMR) Apple technicians will now decline to repair iPhones that have been listed as missing on the global database, GSMA Device Registry.
If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they are instructed to decline the repair, according to an Apple memo seen by MacRumors. The new policy should help reduce the number of stolen iPhones brought to Apple for repair.
According to MacRumors, users can report their devices as missing on the GSMA Device Registry by updating the list with the phone's IMEI number. The number can be found in the iPhone's Settings app, under General> About.
Apple's latest policy is an additional step in ensuring that stolen iPhones are not sent to Apple's technicians for repairs. According to MacRumors, Apple Stores or Apple Authorized Service Providers are currently not allowed to repair an iPhone if the customer can not disable the “Find My iPhone” function. This geolocation service tracks the iPhone.