(CMR) In celebration of its 55 years of relationship with the Cayman Islands, Flow Cayman has launched Cayman Blue, a program that will seek to enhance its presence in residential and business communities.
‘Cayman Blue’ was launched at an internal staff event held in September. Members of the Executive Leadership Team (ELT) from C&W Communications, including CEO Inge Smidts, were on island to attend the event which was held at the Georgetown Yacht Club.
Through programs like Cayman Blue, Flow said it will continue its legacy of investment in the growth of Cayman, and its commitment to connect communities and transform lives. The program will seek to enhance Flow’s presence in Cayman’s residential and business communities by extending the company’s services and products into previously under-served or unserved areas and developing key partnerships with local institutions that provide integral services to those communities.
During the pandemic, Flow Cayman continued to support communities across Cayman distributing laptops and tablets to schools at a time when access to online education was even more critical. In addition to offering virtual services through its online stores and assisting students by offering free access to its educational portal, Flow Study, the company also donated much-needed supplies to schools during this period.
“As our business emerges from the COVID-19 pandemic, it is the perfect time to re-engage the Cayman community,” said Susanna O’ Sullivan, Vice President, North Caribbean.
“Over the last two years, it was necessary to change the way we operated and provisioned our services to keep our staff and customers safe, however, now is the perfect time for us to get back into the heart of the communities, and to re-connect with Caymanians where they live and work.,” she said.
Flow said it is making steady progress on the phased roll-out of our super-fast Fiber to the Home network, due to be completed in 2023. The company said it remains committed to connecting Cayman communities in Grand Cayman and the sister islands to a new, enhanced broadband, mobile, and tv experience.
“The launch of the Cayman Blue program will now ensure that through targeted solutions and offers that our residential and small business customers are able to maximize their experience at home and move their businesses onto the digital stage. We will also actively seek to partner with more local initiatives that play a vital role in the communities that we connect,” O'Sullivan added.
She said the presence of Flow's CEO and members of the ELT at this launch demonstrates the importance of the Cayman market to the company.
“We are proud of our long history of partnership here, and we want to engage even more with our business and residential communities going forward,” remarked O’Sullivan.
The Sunrise Adult Training Center was announced as one of the first community partners of the ‘Cayman Blue' program. Flow will actively support the center with improved connectivity projects and Flow staff will provide volunteer assistance at the center. The team made a site visit to the center to meet with their management team and to discuss how Flow can partner with the center going forward.
The program will also seek to make it easier for Flow customers to contact the company through its contact center, which will now introduce a local resolution team to close any service issues which may require a more in-depth knowledge of the market to assist customers.
The projects under the Cayman Blue program will be rolled out over the coming months and customers will receive regular progress updates via the company’s social media pages and through media announcements.