DVDL makes it easier to renew license online

(CMR) The Department of Vehicle and Drivers’ Licensing (DVDL) is making it easier to renew drivers’ licenses online and has also increased the options available to customers to complete other transactions without visiting its office locations.

Customers can renew their drivers’ license online at www.dvdl.gov.ky by registering for ‘My DVDL e-Services’ with their license number, date of first driver’s license, which is at the back of the card, and a valid email address.

There is no longer a requirement to have an Electric Service Identifier (ESID) number to register for renewals on the DVDL’s website.

Director of DVDL David Dixon stated that this new addition will make it more convenient for Caymanians and residents to access the services they need.

“We are striving to adapt and modernize our services to better meet the needs of our customers. Offering license renewals online is very convenient as it allows us to free up more space in our offices to serve those who cannot do other transactions remotely. To get some of the customers comfortable with online service, our customer service representatives have been assisting them through the process at locations with the use of tablets”, he said.

Customers can also renew their motor vehicle licenses online via the website. Before using the application, customers must ensure that they have valid insurance and a certificate of roadworthiness/inspection. They will need the vehicle registration number, digital copy of insurance, valid email address, and a credit or debit card to complete the process. After submission of the application, a confirmation email will be sent to the customer from DVDL.

Processed vehicle-renewal documents will be emailed to customers.

In addition to the online services, customers can book appointments for written and driving tests through DVDL’s customer support center. Applicants can contact the center at 945-8344 and select option 1 to make appointments over the telephone instead of visiting DVDL’s office locations.

DVDL has also been encouraging customers to make use of approved private garages to conduct motor vehicle inspections. Currently, there are thirteen approved private garages. These garages are AA Auto Place, Arch Automotive, Car City, Cool Runnings, Cayman Customs Cycles, Euro Car, Excite Motors, GT Automotive, Precision Tech, Prestige Motors, Superior Auto, Tony’s Toys, Vampt Motors, Department of Vehicle and Equipment Services (Government Vehicles Only).

Launched in 2008, the private garage program allows motorists the option of having vehicles inspected by a certified facility and is intended to offer greater flexibility and convenience.

Customers can contact DVDL at [email protected] for information and assistance.