Diamonds International Cayman Islands was featured in a 2 On Your Side expose late last year accusing the jewelry chain of selling “overpriced, poor-quality jewelry to tourists.”
The 125-chain store jewelry retailer claims to be ones of the largest jewelry retailers in the world and originally started in St. Thomas over thirty years ago. However, according to this CBS Los Angeles reported they are seller lower valued jewelry at at least double the price to unsuspecting tourists. It then shared several first hand accounts from disappointed tourists who had their jewelry valuations done elsewhere. In one case a customer claims that after wearing her jewelry a handful of times it literally fell apart.
The expose specifically mentioned the Cayman Islands jeweler in it's story.
The full story can be viewed here:
“The incident on your website was amicably resolved with both parties. We at Diamonds International strive for customer satisfaction and quality. Should any consumer have any issues with a purchase please contact us at [email protected] immediately and we will be sure to work with you, our valued customer, to ensure a positive resolution. Our customer is our number one priority. We at Diamonds International pride ourselves on our merchandise and our quality which is why we have been in business for many years. We appreciate your concerns and know we are here to help you in any way possible.”