A fibre cut has lead to a government-wide system outage impacting most government departments including Immigration, DCI and Customs since Saturday.
We understand the issue was caused by road works being carried out and a 100-yard section of fibre cable that was cut during the process. Phone lines and computer systems were impacted. We understand all systems were down yesterday and repairs were carried out overnight. Slowly systems are coming back online with the hope that but late this afternoon most will be fully operational.
Immigration was the only department to issue a notice that reached out:-
Please note our systems are currently down at all of our locations including our phones. It is hoped services will be fully restored and back online before lunchtime.
We can only offer limited services without our systems including our phones. Please check back for updates on this page as we receive them.
We apologise for this inconvenience to the public.
UPDATE: Ministry of Ministry of Commerce, Planning and Infrastructure issued the following on Monday afternoon:
The Cayman Islands Government experienced a network outage due to CIG’s fibre line being cut during excavation work by CUC on Sunday, 20 August 2017.
The Computer Services Department has been working diligently with various partners to restore all services.
Internet and email were restored for most users just after 9:00 AM today (Monday, 21 August 2017). All other services, including applications, were restored just after 12:00 PM today.